glory's Privacy Policy
This document explains in full how important your personal information is to us and how it is kept secure. Please read it carefully before using glory.
1. Introduction and Applicability
glory ("we", "our", "platform") places user privacy as its highest priority. This Privacy Policy ("Policy") applies to the glorycasino.cam website and all related services.
This Policy takes effect from the moment you begin using any of glory's services. Browsing the website, opening an account, making a deposit, or playing any game — completing any of these actions means you have accepted the terms of this Policy.
This Policy should be read together with our Terms and Conditions, as both documents together form the overall framework for using glory. In the event of any conflict, the two documents will be reconciled.
This Policy has been drawn up in accordance with applicable laws in Bangladesh and prevailing international standards on data protection. We act responsibly as the Data Controller of your information and may appoint trusted third parties as Data Processors for specific processing tasks.
2. What Information We Collect
glory collects various types of information, explained below under three main categories.
2.1 Registration and Identity Verification Information
When opening an account and during the identity verification (KYC) process, we collect the following:
- Full name and date of birth
- National ID card or passport number and scanned copy
- Mobile number and email address
- Current address
- User-chosen username and password (password stored in encrypted form)
2.2 Financial Transaction Information
To process deposits and withdrawals, we collect:
- bKash, Nagad, or Rocket account number
- Bank account details (where applicable)
- Transaction history and amounts
- Transaction confirmation ID
2.3 Technical and Usage Information
Collected automatically while using the website and app:
- IP address and device type
- Browser type and version
- Operating system
- Page visits and session duration
- Gaming activity logs and betting history
- Information from cookies and similar tracking technologies
3. Purpose of Using Your Information
Collected information is used only for the specific purposes below:
3.1 Service Operations
- Creating, managing, and verifying accounts
- Processing deposits and withdrawals
- Providing gaming services and storing game history
- Managing bonuses and promotional offers
- Sending OTPs and security-related notifications
3.2 Security and Compliance
- Prevention of fraud and money laundering
- Detecting unauthorised access to accounts
- Meeting applicable legal obligations
- Dispute resolution and complaint investigation
3.3 Responsible Gaming Support
We analyse user gaming patterns to identify potentially problematic behaviour and provide support where needed. In line with our responsible gaming policy, we ensure our services are used only for informed and voluntary entertainment.
3.4 Service Improvement
- Improving website and app performance
- Planning new games and features
- Analysing user experience (in statistical form)
5. Data Security Measures
To ensure the security of your information, glory takes multiple technical and organisational measures:
- All data transmissions are encrypted using SSL (Secure Socket Layer) technology
- Financial information is stored using industry-standard encryption protocols
- No withdrawal request is processed without identity verification
- Automatic alerts are sent when unusual activity is detected on an account
- System access is governed by role-based access controls
- Regular security testing and vulnerability assessments are conducted
- Staff receive regular training on privacy and data protection
In the event of any data breach, we will promptly notify affected users and take necessary steps to limit the damage.
6. Cookies and Similar Technologies
The glory website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser or on your device.
6.1 Essential Cookies
These are essential for the core functioning of the service — such as maintaining login sessions, storing security tokens, and remembering language preferences. Disabling these cookies will prevent the service from working properly.
6.2 Functional Cookies
These cookies are used to remember user preferences and settings, so that settings do not need to be changed separately after each login.
6.3 Analytical Cookies
Statistical analytical cookies are used to understand which parts of the website are used most. This information is always processed in statistical form, not to identify any individual.
You can disable non-essential cookies from your browser settings. However, this may limit some convenient features.
7. Data Retention Period
glory retains your information only for as long as necessary:
- Active account information: for the entire duration the account remains active
- Financial transaction records: for the period specified by legal and regulatory obligations
- Closed account information: for the period required to meet legal requirements after the account is closed
- Gaming logs: for a limited period for internal use
- Marketing consent records: until consent is withdrawn and for a set period thereafter
Once the retention period ends, information is securely deleted or anonymised so that no individual can be identified from it.
8. Your Rights and Choices
You have the following rights regarding your information with glory:
8.1 Right to Access
You can request a copy of your personal information held by us at any time.
8.2 Right to Rectification
If your information contains any errors or has become outdated, you can request that it be corrected.
8.3 Right to Erasure
In certain circumstances you can request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.
8.4 Right to Object to Processing
You can object at any time to marketing communications or profiling.
8.5 Right to Data Portability
You can request that information you have provided be received in a structured, commonly used format.
To exercise these rights or for any questions, contact us through the ways described in the Contact section below. After receiving your request, we will review it and respond within a reasonable time.
9. Protection of Minors
All glory services are for persons aged 21 or older only. We do not knowingly collect information from or provide services to anyone under the age of 21.
We verify age at registration. If it is later found that a user opened an account while under 21, that account will be closed immediately and the related information will be deleted.
If a parent or legal guardian believes that a minor under their care has created an account on glory, please notify our support team immediately. We take this matter very seriously.
10. Third-Party Links
The glory platform may occasionally contain links to third-party service providers, such as payment gateways or game providers. These third parties have their own privacy policies, and glory is not responsible for how your information is handled on their websites or services.
When working with payment gateway providers (such as bKash, Nagad, Rocket integrations), we only share the minimum information necessary to complete a transaction.
glory's game portfolio includes games from well-known studios such as Pragmatic Play, PG Soft, and Evolution. These organizations have their own data protection standards, and glory works with them under confidentiality agreements.
11. Changes to This Policy
glory reserves the right to update this privacy policy as needed. Reasons for changes may include:
- Changes to applicable laws or regulations
- Introduction of new services or technologies
- Improvements to security measures
- Restructuring of business operations
For any significant changes, registered users will be notified by email or in-app notification. Notice will be given at least 7 days before the date the change takes effect, so users can review the new terms.
Continuing to use glory's services after a change takes effect will be considered acceptance of the updated policy. Answers to common questions about this policy can be found in our FAQ section.
12. Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact our data protection team:
- Email: [email protected]
- Live Chat: 24/7 support via the chat icon on the website
- Language support: available in both Bengali and English
After receiving a complaint, we generally respond within business days. For complex matters, additional time may be needed for investigation, but we will keep you informed in a timely manner.
If your data protection complaint is not resolved to your satisfaction, you have the right to file a complaint with the relevant authority.